User Faq

You will find the TRIQ app in the Apple App Store on your iPhone.

You can submit a support request directly within the app. Simply, head over to Settings > Support. There you will be asked to provide some details about the issue that you are experiencing, including any relevant attachments.

Immediately after submitting your ticket, you should receive a response saying that your ticket has been received. After you receive this initial response, you can expect to hear from a team member within 3 business days. However, rest assured that we will aim to resolve any critical issues as soon as possible. We will do our best to get back to you as quickly as we can, and we look forward to resolving any issues that may arise!

The app is currently available only for iOS 13 and above and for iPhone 6S or higher device models.
TRIQ curretnly supports Garmin Connect for data upload and exporting of training sessions from Garmin watch devices.

TRIQ is built as a mobile specific app so that it is accessible wherever your training journey takes you. Therefore, a desktop version is not currently in the game plan.

And here is why: the desktop functionality of training platforms has historically been used mostly for the planning phase of training (for example: building a training plan). TRIQ takes care of the planning phase and allows you to focus entirely on the execution phase. For the training execution aspect of the training journey, a mobile device is most useful because you can reference your training session(s) as well as quickly interact with the system on the fly.

TRIQ is built as a mobile specific app so that it is accessible wherever your training journey takes you. Therefore, a desktop version is not currently in the game plan.

And here is why: the desktop functionality of training platforms has historically been used mostly for the planning phase of training (for example: building a training plan). TRIQ takes care of the planning phase and allows you to focus entirely on the execution phase. For the training execution aspect of the training journey, a mobile device is most useful because you can reference your training session(s) as well as quickly interact with the system on the fly.

As a rule of thumb, defining twice as much availability as you train per week will allow TRIQ to best optimize your training. As an example, if you train 8 hours per week, defining 16 hours of availability would be optimal, if possible..

TRIQ will of course still recommend sessions within less availability than that if your life situation doesn't allow for more.

The answer to this is individual as it depends on your fitness level, your goals and your availability to train. We ask that you provide us with your typically weekly training volume during your Onboarding journey. Based on the information you provide during the Onboarding journey, our app will generate a distribution of suitable training recommendations that will move you towards your goal!

TRIQ takes the most up to date information from your training and recovery state. The app is designed to dynamically react to any changes to the training that you have or haven't completed in order to continuously optimize your recommendations for the future. This will ensure that your plan is optimized for your day to day readiness and also keep you on track for achieving your longer term goals.

With this in mind, there are a number of events that can occur within or outside the app or actions you can take, that will cause TRIQ to update your training recommendations. To display changes that happen as you're viewing the weekly overview, simply press the update button in the top right. Until you do, updates won't be displayed yet.

These could be any of the below:

  1. Finishing the onboarding
  2. Adding a new race goal or updating/editing an existing race goal (date, distance, target time)
  3. Updating your availability
  4. Adding/deleting fixed session
  5. After you completed a session that was not planned
  6. After you completed a session that was planned (but the difference in performance to the planned session is larger than a threshold defined by us → we classify it as a not planned session)
  7. After the daily morning check-in if youI confirm to update upcoming sessions

If any of the above items are triggered, the status in the top right of the plan will move from "up to date" to "update?". Tapping on this "update?" will trigger a plan update to ensure that your plan incorporates all the latest information.

On the week-view screen, you can quickly check your upcoming training as well as see the sessions that you have completed or uploaded from your Garmin device. You may notice that some sessions have a question mark overlaid on session icon in the week-view screen. Tapping on that session with a question mark will allow you to manually tell the system whether you did or did not complete this session.

When you tap on a session with a question mark, the system will ask you: "Did you train?"
Three options exist to answer this question:

  1. Completed session -> session will be counted as "completed as planned"
  2. Skipped session -> you did not do this session or you did a version of this session and session will be counted as "not completed as planned"
  3. Dismiss-> this will dismiss the notification and you can either come back to it later or the session will simply disappear after 24 hours!

We all forget our watch eventually...
This feature is designed to give you a backup option in case your data is not collected or sent from your Garmin. From leaving your watch behind, to not having enough battery, to accidentally deleting a session, there are many reasons why training sessions can fail to make it into the TRIQ system. So if you find yourself without a watch—you can rest assured that if you did the recommended session, there is still a way to make sure it is accounted for in the TRIQ system!

The training readiness result of the daily check-in depends not just on your feedback for that day, but also on your HR data, as well as all your previous check-in data so far. For a single day's result, it's not possibly to exactly pinpoint which value made the difference without reviewing the full details of that day's model evaluation.

Judging discrepancies between expected and measured single daily check-in results is not necessarily meaningful. Our algorithms are expected to pick up little nuances that you can't perceive, and hence our recommendations might sometimes not match how you would rate yourself on a given day. This is why these recommendations are so powerful, as they allow you to prevent overtraining or not getting sufficient recovery before you feel the effects of it.

If you spot a consistently off behaviour (e.g. multiple times red where you think it shouldn't be, or multiple times green when you are completely destroyed) it is worth reporting though. Occasional mismatches, for example measuring orange when user feels like green, are expected. Especially during the first weeks the system is still getting to know you and the recommendations will become even more accurate with every check-in you perform.

The best time to take an accurate HRV measurement is first thing in the morning. However, if you miss the early morning check in, the best option is to skip the HRV portion and simply answer the subjective questions. This will provide the system with enough information to give you reliable Readiness feedback.

The ideal scenario would be that you take your HRV at the same time as early as possible every morning. However, we know that sometimes life gets in the way of "ideal"! So if you take the measurement later in the day, then just keep in mind that any number of factors can influence your HRV reading. This includes factors such as stress, physical exertion, or coffee (just to name a few!). In this scenario, if your readiness score doesn't seem to align with how you feel, then it may be that an influencing factor is causing your HRV reading to stray from your typical trend. Also keep in mind that TRIQ saves your HRV data, so a poor HRV reading will not only influence today's readiness, but will be used in future readiness monitoring. So if you think that your HRV score may not be accurate because you would be taking it outside of your regular routine, go ahead and use the subjective scores (motivations, mood, soreness) to measure and report your readiness for this day!

During the morning check-in, you will have the option to update your training based on your detected training readiness status. If you chose to adapt your upcoming training, the following should give you an understanding of what each color implies in terms of what training you are prepared for. The training recommendations will follow this logic:
green: you are fully ready and can do a session of any intensity
yellow: you are recovered, but not at 100% yet and can do low- to moderate-intensity sessions
red: your are not sufficiently recovered yet to do anything but low-intensity sessions
This applies to your readiness right after the check-in. Later that same day you might have recovered sufficiently to perform higher intensity session again.

The more consistently you take your HRV measurements, the more accurate your readiness feedback will be. This is because you start to create your very own dataset, from which the system will detect trends and patterns in your recovery that are specific only to you.

Your readiness score takes into account three physiological factors and three subjective factors.
The combination of both objective and subjective scores has been shown in research to be critical in more accurately assessing an athlete's state of readiness. The idea is to gain a snapshot that depicts the context in which the athlete is operating on a given day.

Objective input: three heart rate and heart rate variability (HRV) variables are taken into account
Subjective input: training motivation score, muscle soreness score, mood score

If you have any further questions regarding the readiness prediction system, please don't hesitate to reach out to us through the customer support channel! We are happy to answer any questions you might have.

TRIQ will take care of all the decision making that comes with each readiness status. But it may be helpful to have a sense for what each color might "feel" like. Below you will find a little background on the readiness status colors. When you complete a daily check in, your readiness status is classified into one of three color categories: green, yellow, or red. TRIQ takes into account your recovery status and then adjusts your schedule training accordingly.

Green: A green readiness status indicates that you are recovered sufficiently to take on all types of training for the day. Yet, it does not necessarily mean that you are fully recovered.
Training implication: You are fully ready and can do a session of any intensity

Yellow: A yellow readiness status indicates that you are recovered well enough to successfully execute endurance specific training sessions that are less taxing on your system. However, high intensity work will likely fully exhaust you. This relates to a feeling of being partially recovered and able to train at lower intensity.
Training implication: you are recovered, but not at 100% yet and can do low- to moderate-intensity sessions

Red: A red readiness status likely indicates that you have recently executed heavy training, or perhaps for a non-training reason, your system is in need of recovery. However, recovery is not equivalent to stopped rest. And one red day should not be interpreted as requiring the day off. Should you encounter several red readiness statuses stacked together, then this would be good indication that full rest is needed. Your system can still recover successfully while executing low intensity sessions!
Training implication: your are not sufficiently recovered yet to do anything but low-intensity sessions.

During onboarding, you will land on the "Edit Availability" as part of your onboarding journey. Here, you can either accept a pre-set availability (and edit later) or input your specific availability directly.

Once on the "Edit Availability" page, follow these steps to add a new slot:

  1. tap anywhere on the calendar
  2. select whether you would like to add an availability slot (TRIQ will consider this slot when scheduling the ideal sessions for you) or you can add a fixed session (where you define the session modality and intensity).
  3. Depending on whether you add a fixed session or an availability slot, you will be guided through the following:
    a. If you add an "availability" slot then you will be able to select which modality (swim/bike/run) you are able to do, and define the time slot. Click "Done" in the top right when finished.
    b. If you add a "fixed session" then you will be able to fill in the session description parameters and when done, click "Save".

To edit an existing availability slot or fixed session slot:

  1. Tap on the slot you would like to edit
  2. You will now have the option to simply edit the existing time slot by changing the time window, or editing the modality. Once you have finished editing, click "Done" in the top right if you are on an availability slot, or select "Save" if you are working on a fixed session.

To delete an existing availability or fixed session slot:

  1. Tap on the slot you would like to delete
  2. Scroll to the bottom of the screen and select "delete"

If you are in the app...
If you are on the week level calendar view of your training schedule, there are two ways to access the "Edit Availability" page:
Option 1. Click on the pencil icon in the top right of your screen:
You will now land on the "Edit Availability" page.
Follow the steps listed above to add or edit an available training slot or a fixed session.
Option 2. Click on the bottom right icon of your screen. This will navigate you to the "Settings" section of the app.
Under the "Training Settings" section, you will see "Availability".
Click on the ">" icon on the same row as "Availability" to access the "Edit Availability" page.
Follow the steps outlined above to add or edit an available training slot or a fixed session!

TRIQ currently supports the following Garmin files:

  1. Swim: "pool swim" and "open water"

  2. Bike: outside "bike" sessions and "indoor bike" session (**Zwift no longer sends files automatically to Garmin, so you must record your indoor session on your watch in order for that session to automatically upload to the TRIQ system).

  3. Run: All options (note: for "Treadmill" the tracked parameters depend on synchronization with your Garmin device)

The TRIQ app you are using currently does not support files outside of this list above. These sports or training modalities outside of swim/bike/run sessions are certainly important- and certainly keep them in your routine if you find them helpful. However, TRIQ launched with compatibility to this list of Garmin activities because the swim/bike/run sessions stand as the core triathlon sessions. In time, TRIQ will systematically add a wider selection of session types into the TRIQ universe.

You have two options to do your TRIQ bike session on your smart trainer:

A - If you have a newer Garmin watch (please see bottom of this page for supported devices https://support.garmin.com/en-US/?faq=u7MdA0saLqAsk4xSfBF1L8), or Garmin Edge, you can just control your smart trainer via the watch. There is no need to use Zwift or similar apps:

  1. Power up the trainer / 2. Connect your device - best to just use the Bike Indoor sports profile (or see article linked above) / 3. Select the training synced by TRIQ to your watch on your watch and start it. / 4. Ride and enjoy - the watch will automatically control your trainer to the power targets defined in the TRIQ workout / 5. Save the workout after you're done / 6. TRIQ will import the session automatically.

B - If you would like to use Zwift, Rouvy, or other apps while doing the workout:

  1. Connect your watch to your trainer's power, speed, and cadence sensors / 2. Follow the targets show on your watch during your workout manually in your virtual cycling app / 3. Save the workout on your watch after you're done; TRIQ will import the session automatically.

Garmin does not allow third party platforms (TRIQ) to upload files that were not created by a Garmin device. This is unfortunately outside of the control of TRIQ. You may be able to see your Zwift files on your Garmin Connect platform, for example. But TRIQ cannot access those Zwift files. The best workaround here is to use your device to track your session. For example, with a Zwift bike ride, you would select the "Indoor Bike" modality, and let the watch track your session while you go.

This way, your indoor bike or run sessions will be automatically uploaded to TRIQ upon completion! (if you end up with a doubled workout in Garmin this way, because you also save the workout in Zwift, simply delete the one with less training data—which is likely the one tracked with your watch—in Garmin Connect after it has been imported by TRIQ)

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